Delivery

Deliveries are Monday-Friday between 6:30am - 2:30pm. The SFA must accommodate deliveries made within this window, regardless of the schools schedule unless prior arrangements have been made with the vendor/shipping company. The only exception is if there are issues with the shipment, as outlined below. 

 

Receipting in FFAVORS

  • Required to receipt deliveries within 5 calendar days.
  • When there are past due receipts, no additional orders can be placed.
  • Accuracy is key. Entitlement funds are drawn down based on what is actually received.

 

Deliveries

Before accepting a delivery, verify the following information.

  • Information on delivery paperwork is accurate
    • Sales Order Number
    • Quantity shipped is the same as quantity ordered
    • Product Number
  • Quality of produce

If delivery is accepted, it needs to be receipted in the FFAVORS website. We'll discuss the process, further down, on what to do if there's an issue with the delivery.

 

Receipting Deliveries

Step 1: From the FFAVORS Homepage, click "Edit Receipts." 

Step 2: Select the order you want to receipt by clicking "View Order."

Step 3: Confirm you are in the correct order, then click "Receipt Order."

Step 4: Click "Process."

Step 5: Confirm all information is correct.

Step 6: Click "Confirm Receipts."

These steps are also shown, starting on page 45 of the ordering manual.

 

Problems with Deliveries

If the information on the delivery paperwork does not match (i.e. sales order number, quantity, product number, etc.), you have the option of contacting the shipper using the information shown on the shipping paperwork or you can refuse to accept the delivery. 

If there is an issue with the quality of produce (i.e. rotten, etc.), you have the option to refuse the entire delivery or you can accept partial delivery (i.e. accept only the good produce and refuse the bad produce). In either case, please make sure to do the following:

  • Notate the reason for refusal (whether it's the entire delivery or partial delivery that's refused) on the shipping paperwork
  • Fill out a complaint form (attached below) and submit to the FDP team

 

Receipting Partial Deliveries

Step 1: From the FFAVORS Homepage, click "Edit Receipts."

Step 2: Select the order you want to receipt by clicking "View Order."

Step 3: Confirm you are in the correct order, then click "Receipt Order."

Step 4: Under the column "Reason for Receipt Qty Difference," select the best reason for accepting more/less than what you actually ordered.

Step 5: Confirm all information is correct.

Step 6: Click "Confirm Receipts."

These steps are also shown, starting on page 45 of the ordering manual.

 

Complaint Form -  Download Commodity Complaint Report Form USDA Food Distribution Program (FDP).pdf

Complaint form can also be located in CNPweb - CNPweb>Food Distribution Program>Resources tab